the MASTERMINDS of
Extend your team with a highly skilled and passionate bunch of Hexatown know-it-alls
Along with support you get a guaranteed response time. This way, you can be sure that we will get back to you in a timely manner. No matter how big or small your question might be, we will never leave you hanging. This way you don’t have to worry about being stuck in your development for days, instead, you can keep your flow knowing that the very best Hexatown guidance is on its way.
Sites with no need for technical support and assistance.
This is the stand-alone version of the friendly Hexatown CMS. No support or additional products are included. Should you have problems with the setup or use of Hexatown, we refer to the documentation and the friendly community.
Business-critical sites of low to medium complexity with a moderate need for support and consulting.
20% discount on Hexatown training
Business-critical projects with high needs of customization. Support and SLAs tailored to your needs.
Flexible number of supported sites
Individual onboarding program
Tailored response time
20% discount on Umbraco training
Dedicated Service Responsible
Bug fix warranty
Enterprise Newscast x2/year
All to ensure that you get the most value out of the Umbraco plan you’ve chosen, our paid plans include an official onboarding procedure. We will schedule an online meeting where we will guide you through everything the plan entails and set you up within our systems. The onboarding program includes showcasing how to submit support tickets, how to start a chat conversation, you will also be introduced to the issue tracker, relevant training channels and documentation, among other necessary information to set you off on the right track.
After you’ve chosen your Umbraco plan and got officially onboarded, you’ll be all set to use our support channels. But should any issues or questions arise in regards to support or the support agreement itself, we've got you covered. You will be assigned a dedicated account manager which means that you will always have someone you can call or write an email to. Your very own friendly Umbraco buddy, if you will.
With the paid plans you get direct access to people who really know Umbraco best practices by heart. The Umbraco Support Team has experience with the inner-workings of Umbraco and 1,000's of implementations in every conceivable environment. They have even been part of coding the Umbraco core, so you can be confident that you’ll get the right and most effective solution whatever your Umbraco issue. The number of projects you have full support on depends on your Umbraco plan.
It’s super simple to submit a support ticket: Sign in on Umbraco.com and submit it through your registered support profile. After that, you just have to wait for a *ping*- sound as the answer will be sent straight to your personal inbox - no need to keep pressing F5 or revisit your profile. This way you can calmly move on to other things knowing that we will get back to you.
You wouldn’t start building a house without consulting an architect or building engineer, would you? Well, if you want a stable, reliable and beautiful house you wouldn’t. Same goes with your new Umbraco project. With Architectural Advising we make Umbraco-expert-eyes and brains available to you to get your project off to the best possible start. Together, we work on your blueprint so you can be calm and confident when you finally have to click the big “launch” button. We believe it is cheaper, better and more fun to prevent a problem than to repair it later. This feature is exclusively offered to Umbraco Gold Partners and Umbraco Enterprise customers.
Want to keep track of all your support tickets? No problem. Our support management system gives you an overview of which requests are open and which have been resolved, so you know exactly what we have, and currently are, helping you out with. Simply sign in to your profile on Umbraco.com and have a look.
With a guaranteed response time you’re sure that we will get back to you - you’re not left alone, no matter how big or small issue or question you might have. We’re here. We guarantee that we’ll get back to you within 24-hours during business hours. However, our average response time is significantly lower, so you won’t have to wait long to hear from us. Response time for Umbraco Enterprise customers is usually 8 hours but is agreed upon based on needs.
Umbraco.tv will help you go from zero to Umbraco hero at a pace and a time that suits you. Our step-by-step online training videos will give you the fundamental knowledge to build awesome and well-structured Umbraco websites - whatever you current skill-set. It’s a great tool, created by Umbraco HQ to ensure that you learn the best ways to work with Umbraco. We think it’s a very logical “add-on” to your support plan, giving you the opportunity to gain and fine-tune your Umbraco skills on your own time.
Your developers will thank you big time for this virtual code-mover. A tool that basically ensures that a boring, time-consuming, yet important task will be done without them having to lift a finger. Courier solves the problem of complicated, headache-inducing deployments. It automatically detects the parts you need, transfers them to the Umbraco site you want, and ensures that everything is safely installed. A “mover” that will give your developers more time to use their talent on crafting amazing and impressive Umbraco sites for your clients.
Whether you need a simple contact form on your website or an advanced multi-step questionnaire, it'll be a breeze with Umbraco Forms. Umbraco Forms is an add-on that’s built into the Umbraco core which means that it will help you collect the data you need without having to move visitors off your site, compromise on design or worry about integration with 3rd party services. It’s a simpler, more streamlined and user friendly way to collect the data you need.
Need extra reassurance when you finally click the “Launch” button on that big, business critical project? With Hyper Care you’re able to book experts from Umbraco HQ to stand by, making sure everything goes as smoothly as possible. If there’s an issue, we’ll be on it ASAP. Extend your team for the important launch - just in case - and be able to celebrate in style and afterwards, sleep like a baby. Hyper Care is exclusively offered to our Umbraco Enterprise customers.
With our Bug Fix Warranty, you can be certain that, if you, we or someone else finds a defect in the Umbraco CMS, it will be addressed and fixed in a timely manner. We guarantee a fix within 7 business days from date of confirmation for defects in the Umbraco CMS that are considered of highest severity (severity level 1) or relate to security. With this warranty you can work with Umbraco with peace-of-mind knowing that we don’t rest on our laurels as we want to offer you the best and safest foundation for you to create your projects on.
Ever encountered an issue you struggled with solving, ending up with you spending ages staring intensely at your code without getting anywhere? Trust us - it happens to many. With Code Review you can save yourself from this agony by having a fresh set of Umbraco-expert eyes have a look at the piece of code that's holding you back. This feature is offered to Umbraco Enterprise customers only.
As an Umbraco Enterprise customer you get special treatment. Our best SLA, our highest priority and attention and you even get the ability to escalate an issue based on the level of its severity. Your Enterprise support plan will be build to fit your business' and sites’ specific needs and demands, so you can be sure that we’re here, fast, when you need us to be.
This is an amazing opportunity to become officially Umbraco-certified, and do so much cheaper. Because with our paid plans you also get a 20% discount on official Umbraco training courses. That’s not even all. If you’ve chosen the Umbraco Enterprise plan, further training discounts can be agreed upon, depending on the number of attendees and a specific course.
Exclusive Umbraco news delivered directly to you. The Enterprise Newscast is a twice a year hosted live webinar for our Enterprise clients to inform you about the latest Umbraco news and available benefits. We’ll give you exclusive updates from Umbraco HQ and let you in on any new initiatives that might be taking place. All so you’re better informed, all to make your life as our Enterprise client easier.
View the Terms and Conditions for Umbraco Support.
Sometimes you need just Umbraco Forms and Umbraco Courier to bring your site home or a license for TV to get started in the best way possible. We hear you there and offer them as stand alone products, licensed per site.
$219 one time fee
Everyone deserves a form creator that's as easy to use as Umbraco, so we built just that. Whether it's a simple contact form or an advanced multi-step questionaire that integrates with 3rd party services - it'll be a breeze.
$1,459 one time fee
Courier solves the problem of complicated, headache-inducing deployments. It automatically detects the parts you need, transfers them to the Umbraco site your want, and ensures that everything is safely installed.
Starts from $34 per month
Umbraco.TV will help you go from zero to Umbraco hero at a pace that suits you. Our easy to follow training videos + written docs will give you the fundamental knowledge to start building awesome Umbraco websites, without burning a hole in your pocket!
Hexatown Support or; Guaranteed peace of mind 🧘 With Hexatown Support, you never again have to waste time (or frustration) if you find yourself stuck. Simply write us and one of our Hexatown specialists will get back to you with an answer. It’s guaranteed peace of mind for you - and for your clients, as who better to guide you in your Hexatown project than someone highly trained and super friendly - straight from Hexatown HQ.
Hexatown support is included in the paid plans of Hexatown and comes with various benefits and response times. You can read more about what is in the paid plans on the pricing page.